Modernizing applications with AI to optimize digital experiences.
Dream. Design. Build. Repeat.
We ideate, design and build modern digital products to help our clients accelerate their digital journey and realise their vision.
Client scenarios
The customer experience is disjointed. How can you streamline the service journey?
Employees struggle using a patchwork of tools. How can you improve efficiency and service quality?
Vendors find it difficult to support your customers. How can you improve third-party support?
Fast forward 2 years. Have you leveraged AI to modernize your applications?
Tangible solutions
Own the digital platform your competitors only talk about
Create a unified digital experience that supports customers along the journey
Activate a team that thinks about undertakings as evolving products, not projects.
Tap in to a partner that deploys tangible AI products that have immediate impact.
About gravity9
Founded in 2018
150 talented people
11 global offices
Product
We are constantly inventing new digital products, services, and revenue streams for our clients by designing, prototyping and building experiences for the next market leaders. We combine experience + technology to build better digital products in short timeframes.
Engineering
Our unparalleled engineering expertise enables you to modernize your applications with confidence and precision. Small teams of highly skilled individuals with deep engineering knowledge that specialize in transitioning legacy systems to agile
Artificial Intelligence
Expertise in AI development empowers organizations to innovate and gain a competitive edge, optimizing performance and profitability through tailored, intelligent system integration.
AMH Homes
Boosting engagement with a frictionless renter experience
AMH sought our assistance to create a web portal for customers, employees, and partners - to streamline the process of finding, viewing, applying for, moving into, and living in a rented home. The goal was to overcome legacy disjointed systems, enhance the customer experience, and equip employees with the necessary tools and information to support customers effectively.
We developed a user authentication mechanism for the solution. We built a dynamic user interface to service multiple personas and use cases by leveraging MicroUIs. The team deployed a common set of services to support customer profile and notifications and scheduling using MicroServices design.
Since its launch, the portal has boosted customer and employee engagement levels with measured improvements in servicing new and existing customers.
MACY’S
Realizing a forward digital retail strategy, starting with data
At Macy’s, systems had been devised to better understand customers, however many of these were in disrepair, or never completed to their original strategic design. Operating without trustworthy data was viewed as economically risky for America’s department store brand.
We dissected Macy’s data, explored its origins, understood the transformations at play, and designed the forward digital strategy in a comprehensive “know your customer” data layer. This data fabric enabled significant application and associate time savings and more reliable data to baseline marketing, sales, and purchasing decisions.
VODAFONE
Personalizing the mobile shopping experience
Vodafone asked us to envision and implement a portal for a new shopping experience to be rolled out across several countries that allows customers to find products by user preference then compare products, price plans and accessories.
The project scope included designing the product concept, creating UX designs, building a front-end web application and implementing microservices to pull and aggregate information from various locations. The result was an interactive dashboard to gain actionable insights into their mobile shopper experience.
Turn your strategy into digital reality.
We accelerate the digital journey, offering end-to-end services.
We meet clients where they are in their journey.
Every client is unique, we adapt to their ways of working.
We embed strategy into the digital enablement process.
Our approach is highly collaborative, we don’t work in a vacuum.
We enable clients to successfully “own” the product.
gravity9’s bespoke AI solutions
Every organization is unique. They have unique products, customers, systems, and data, making it crucial to customize AI solutions.
Bespoke AI solutions not only elevate business performance but also carve out a competitive edge — fuelling growth, expanding margins, and boosting profitability.
Validate: Validate your idea cost-effectively and confidently with a Proof of Concept
Automate: Maintain high quality products and services while reducing time, cost, and resources
Optimise: Make your cloud-based digital solutions more efficient and effective
How we work
We help clients get started with short (weeks not months), sprint-based micro-offerings.
Forward-looking, art-of the possible perspective.
Collaborative exercises to gain team alignment.
Tangible outputs that you can use immediately.
Our micro-offerings:
We apply an agile, workshop-based approach to help clients accelerate timelines, inspire sponsors, and align strategy, design, and technology teams.
Digital Navigation
As clients seek to articulate their digital strategy, identify new digital opportunities or address challenges in their digital journey, the Digital Navigation offer covers:
Goal and KPI setting.
Digital profiles and use cases.
High-level visualization of digital concepts.
Value assessment for funding.
Product Tangibilty
For clients that have a defined vision and need to bring a campaign or digital product to market, the Product Tangibility offer provides you with:
Detailed UX design including journeys.
Pre-visualization with clickable prototypes.
Digital initiative roadmap for build plan.
Sponsor pitch presentation.
How we partner
Value-based engagement models
Focused on bringing your work forward
Easy to work with
Platform agnostic
